The report confirms what Nigerians endure daily; endless queues, opaque procedures, zero accountability, and institutional arrogance.
A new federal compliance audit has listed several major public service institutions, exposing widespread failure in public sector delivery and disregard for the Business Facilitation Act (BFA) 2022. The January–October 2025 BFA Compliance Ranking compiled by the Presidential Enabling Business Environment Council (PEBEC) shows that more than half of the Ministries, Departments and Agencies assessed did not meet the minimum 50% benchmark, with 30 institutions labeled as structurally non-compliant and operationally failing.
Only five MDAs achieved high scores: the Nigerian Content Development and Monitoring Board with 90.6%, NDLEA with 89.3%, Nigeria Customs Service with 86.6%, NCC with 85.3%, and NPA with 84.2%.
The data reflects a sharp decline in performance across most federal institutions, with governance quality dropping significantly beyond the few top-ranked agencies.
What emerges is a picture of institutional decay, where several critical agencies are barely operational. At the bottom of the ranking is the National Identity Management Commission with 12.7%, followed by the Joint Tax Board at 14.8% and the National Bureau of Statistics at 14.9%. The Federal Produce Inspection Service scored 16.0%, NIPOST 17.1%, and the Ministry of Interior 19.5%.
Other low-performing agencies include the Trademarks Registry (22.3%), the Midstream and Downstream Petroleum Regulatory Authority (22.9%), the Bank of Industry (24.1%), NESREA (24.6%), the Securities and Exchange Commission (28.9%), and the Industrial Training Fund (30.8%).
Even more concerning is the poor performance of agencies vital to economic stability. Key institutions responsible for investor onboarding, maritime security, aviation management, petroleum licensing and export financing are struggling. The Nigerian Investment Promotion Commission scored 44.0%, the Nigerian Upstream Petroleum Regulatory Commission 45.1%, NEXIM Bank 46.9%, NAMA 48.8%, and NIMASA 42.4%.
The figures show that governance is failing across multiple sectors, and in some cases collapsing within agencies essential to national growth. These institutions oversee multi-billion-dollar sectors yet operate with slow approvals, non-transparent processes and bureaucratic complacency.
The BFA Act, intended to solve bureaucratic challenges through digitisation, transparency and timeline harmonisation, is being ignored. The worst ranked MDAs failed in areas such as digital integration, service disclosure, complaints and appeal channels, compliance reporting, data accessibility and service deadlines.
It was gathered that many agencies still rely on paper files, lack digital systems, have no clear service desks and provide no feedback mechanisms, leaving citizens frustrated. Despite large investments in digital transformation, identity and passport services remain among the most chaotic public service points in the country.
